We read everything sent to us and we answer questions about how this site works, how a ranking was reached, or where a particular figure came from. If you think something here is wrong, tell us.
Corrections are the most useful message we get, and a specific one is easier to act on than a general complaint: name the page, quote the line, and say what you believe the correct position is. If a payout window we publish does not match your own experience at a casino, that is worth sending too. Our figures come from accounts we funded and withdrawals we timed, and a single test is a snapshot rather than a guarantee.
Several reports of a slower rail than we recorded would prompt us to re-test and republish. If you are having a dispute with a casino, we are not able to intervene on your behalf. We do not operate any of the sites we cover and we have no standing with their payment teams.
What we can tell you, for any of the offshore casinos we cover, is which licensing authority that operator answers to, which is the formal route a complaint has to take, and that information is published on the guide for each casino. Press and partnership enquiries are welcome. We do not accept payment for placement in any ranking, and we will say so if asked.
If you need help with gambling itself rather than with this site, the National Council on Problem Gambling helpline is 1-800-522-4700. For the fastest answer, include the URL of the page you are writing about and the exact wording you are querying. If you are reporting a payout experience, the casino name, the rail you used, the date and the elapsed time are the four details that let us compare against our own record.
We do not publish reader correspondence without permission, and we do not pass your details to any operator. Messages about advertising placement in a ranking will get a polite no, because placement is not for sale and saying so plainly saves everyone time.